1. Scope of application

1.1. The following terms and conditions apply to all bookings of vacation apartments at the Resort Schloss Reinharz. Insofar as they have been effectively agreed, they shall form part of the rental contract for a vacation apartment for accommodation purposes concluded between the guest and the host in the event of a booking. In addition to the statutory provisions, they govern the contractual relationship between you as the guest and us as the host.

1.2. At the Resort Schloss Reinharz, vacation apartments are currently available for accommodation in the properties “Gärtnerhaus Schloss Reinharz”, Reinharz 86 in 06905 Bad Schmiedeberg and “Fischerhaus Schloss Reinharz”, Reinharz 94 in 06905 Bad Schmiedeberg.

1.3. For bookings of our vacation apartments via third parties on the Internet (e.g. booking.com, fewo-channelmanager.de, fewo-direkt.de, airbnb, landurlaub-sachsen-anhalt.de, lodgit or similar), the general terms and conditions of the respective provider apply.

2. Contractual partner 

The contractual partner of the rental agreement at the Schloss Reinharz resort is

Schloss Reinharz GbR
Thomas Helm | Kostja Künzel
Reinharz 87
D 06905 Bad Schmiedeberg

Phone +49 341 355 989 03
Fax +49 341 355 989 10
E-Mail buchen@schloss-reinharz.de

Sales tax identification number: DE 227955298 

3. Conclusion of contract

3.1. By making a booking, the guest makes a binding offer to the host to conclude a fixed-term rental agreement for a vacation apartment. The guest’s booking can be made verbally, by telephone, in text form, in writing or electronically by e-mail. The booking may be preceded by non-binding information from the host about vacation apartments at Resort Schloss Reinharz and their current availability.

3.2. The rental contract is concluded upon receipt of a booking confirmation from Resort Schloss Reinharz by the guest. The booking confirmation does not require any particular form. As a rule, the guest will receive a booking confirmation in text form together with a rental contract for a vacation apartment and a booking number from the Resort Schloss Reinharz after acceptance of the booking. Confirmations made verbally and by telephone are also legally binding for both the guest and the host. The booking by the guest is made for all persons additionally listed in the booking.

3.3. If we do not send a binding booking confirmation at the guest’s request, but instead submit a binding offer, the contract is only concluded when the Resort Schloss Reinharz receives the declaration of acceptance without extensions, restrictions or other changes within a form and period specified by us in the offer.

4.  Services | Prices | Tourist tax

4.1 The services contractually owed by us are set out in the booking confirmation in conjunction with the specific details in the rental agreement. The prices stated there are total prices including statutory VAT. Unless otherwise agreed, they also include all operating costs and the final cleaning of the vacation apartment, which is shown separately.

4.3 Something else applies to the visitor’s tax in accordance with the statutes on the levying of a visitor’s tax by the town of Bad Schmiedeberg. This is charged separately. The obligation to pay the visitor’s tax arises on arrival in the collection area and ends on the day of departure. It is due when the registration form is filled out on the day of arrival.
4.4 Prices of additional services that can be booked on site, the use of which is at the guest’s discretion, can be found in the current price list at Resort Schloss Reinharz and are invoiced separately by the respective provider. Additional services will be paid in cash or invoiced at the discretion of the host on departure.

4.5 At Resort Schloss Reinharz you can only pay in cash, by debit card or credit card (Visa, MasterCard). For online bookings (depending on the portal or platform), the payment methods bank transfer, credit card or PayPal are available. The terms and conditions of the respective payment service provider also apply. Payment on account must be agreed individually.
4.6 The subletting or re-letting of the vacation apartments provided and their use for purposes other than accommodation require the prior consent of Resort Schloss Reinharz in text form. 

5. Arrival and departure | Minimum stay

5.1 The Resort Schloss Reinharz will generally make the vacation apartment available to you from 4 p.m. on the day of arrival, unless otherwise agreed.
If you arrive after 10 p.m., please inform us in good time by 6 p.m. at the latest on the day of arrival. If you fail to do so, we reserve the right to make the apartment available to someone else from the following day.

5.2 As a rule, the guest must vacate the vacation apartment by 10.00 a.m. at the latest on the agreed day of departure, unless otherwise agreed. Thereafter, the Resort Schloss Reinharz may charge 50% of the full accommodation price (list price) for the late vacating of the vacation apartment for its use in excess of the contract until 2 p.m., and 100% thereafter.
5.3 It is not possible to let vacation apartments without prior booking. The minimum stay in our vacation apartments is two days, in the high season (according to the price list) five days. It is not possible to rent or accommodate guests on a daily basis. 

6. Inventory list | Obligations of guests 

6.1 Please check the equipment of the vacation apartment for completeness and usability immediately after your arrival using the inventory list in the rental property. The guest is obliged to notify the Resort Schloss Reinharz of any missing items and any defects found on the day following arrival at the latest.

6.2 Guests must treat the vacation apartment, the furnishings and the inventory with care and diligence. If you damage furnishings, rented rooms or the building as well as facilities belonging to the vacation apartments or the building, you, your accompanying persons or visitors are liable for compensation within the framework of the statutory provisions. 

6.3 Furthermore, guests are obliged to notify us immediately of any damage or defects occurring in the vacation apartments during the rental or accommodation period. If the timely notification is omitted and consequential damage is caused as a result, the guest is liable for compensation in accordance with the statutory provisions. Otherwise, claims for non-fulfillment of the contractual services shall lapse.
6.4 Smoking is strictly prohibited in all vacation apartments. Guests who violate this prohibition will be fined 250 euros. This penalty will be added to the price of the vacation apartment and is payable on departure. We ask our guests to show consideration for other guests and for the safety and cleanliness of our establishment by respecting the smoking ban.
6.5 Our guests are obliged to observe the house rules and are required to show consideration for each other. In particular, noise and disturbance of domestic tranquillity must be refrained from between 10.00 pm and 7.00 am.

7. Withdrawal | Cancellation fees

7.1 The conclusion of the rental contract obliges both contracting parties to fulfill the contract for the agreed booking period. Guests may only unilaterally withdraw from a booking at the following cancellation fees.
7.2 If a guest withdraws from the contract before the start of the agreed rental period, he/she owes the host Resort Schloss Reinharz the agreed total price, regardless of the time and reason for the withdrawal. However, the Resort Schloss Reinharz must allow the expenses saved and any other occupancy to be offset against the claim for fulfillment.

7.3 In the event of withdrawal from the rental contract, the guest must pay a flat-rate compensation for the expenses incurred by Resort Schloss Reinharz and the loss of profit in the following amount (cancellation fees):
– Cancellation up to 61 days before arrival: free of charge 
– Cancellation 60 to 31 days before arrival: 20% of the agreed total price 
– Cancellation 30 to 15 days before arrival: 50% of the agreed total price 
– Cancellation 14 to 1 day(s) before arrival: 80% of the agreed total price 
– Cancellation on the day of arrival: 90% of the agreed total price 

7.4 Withdrawal requires a declaration of withdrawal in text form. The date of receipt of the declaration by Resort Schloss Reinharz shall be decisive.

7.5 If you do not arrive without prior notice of withdrawal, 100% of the agreed total price will be due. The guest is entitled to prove to the Resort Schloss Reinharz that we have incurred no or significantly less damage.
7.6 We recommend that you take out travel cancellation insurance.

8. Termination | Force Majeure

8.1 There is no right to ordinary termination. Both contracting parties reserve the right to terminate the rental agreement without notice for good cause.
8.2 Force majeure, labor disputes, civil unrest, official measures, epidemics, pandemics and other unforeseeable, unavoidable and serious events shall release the contracting parties from their performance obligations for the duration of the disruption and to the extent of its effect. The contractual partners are obliged to provide the necessary information without delay within the scope of what is reasonable and to adapt their obligations to the changed circumstances in good faith.

9. Liability

9.1 The no-fault liability of the Resort Schloss Reinharz for material defects existing at the time of conclusion of the contract (§ 536 a BGB) is excluded.
9.2 The contractual liability of the Resort Schloss Reinharz for damages that are not physical injury is limited to three times the agreed total price, unless the damage is based on a grossly negligent or intentional breach of duty or on an intentional or negligent breach of typical contractual obligations of the host. The same applies if the guest’s damage is due to the fault of a legal representative or vicarious agent of Resort Schloss Reinharz.

9.4 Within the scope of the statutory provisions, the guest shall be liable for all damage caused by keeping or accommodating animals.

9.6 Claims against the Resort Schloss Reinharz shall become time-barred within one year of knowledge of the circumstances giving rise to the claim in accordance with Section 199 (1) BGB. Claims for damages are subject to a limitation period of five years regardless of knowledge. The shortening of the limitation period does not apply to claims based on an intentional or grossly negligent breach of duty by Resort Schloss Reinharz. The limitation period for liability for culpable injury to life, limb or health remains unaffected and is governed by the statutory provisions. This also applies to the mandatory provisions of the Product Liability Act.

10. Wi-Fi usage

10.1 The guest is responsible for the data transmitted via our hotel’s WLAN, the chargeable services used and legal transactions carried out. If the guest visits chargeable websites or enters into liabilities, the resulting costs shall be borne by the guest. The guest is obliged to comply with applicable law when using the WLAN. In particular, the guest shall not use the WLAN to retrieve or distribute immoral or illegal content, shall not illegally reproduce, distribute or make accessible any goods protected by copyright and shall observe the applicable youth protection regulations.

11. Privacy policy

We take the issue of data protection very seriously. We collect, process and use recorded data of the guest as well as all persons who are additionally listed in the booking, in accordance with the data protection regulations of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). You can find detailed information on data protection at Resort Schloss Reinharz here: https://schloss-reinharz.de/en/privacy-policy/

Status: January 2025 | V2025.1

4.3 Something else applies to the visitor’s tax in accordance with the statutes on the levying of a visitor’s tax by the town of Bad Schmiedeberg. This is charged separately. The obligation to pay the visitor’s tax arises on arrival in the collection area and ends on the day of departure. It is due when the registration form is filled out on the day of arrival.

4.4 Prices of additional services that can be booked on site, the use of which is at the guest’s discretion, can be found in the current price list at Resort Schloss Reinharz and are invoiced separately by the respective provider. Additional services will be paid in cash or invoiced at the discretion of the host on departure.

Arrival and departure | Minimum stay