1 Scope of application
1.1 The following terms and conditions apply to all bookings of apartments at Schloss Reinharz via our hotel. If effectively agreed, they become part of the rental contract for a vacation apartment concluded between the guest and the host in the event of a booking. In addition to the statutory provisions, they govern the contractual relationship between you as the guest and us as the host.
1.2 Offers from Schloss Reinharz are aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
1.3 For bookings of our apartments via third parties on the Internet (e.g. booking.com; fewo-channelmanager.de; fewo-direkt.de or similar), the general terms and conditions of the respective provider apply.

2. contractual partner
The contractual partner of the rental agreement at Reinharz Castle is
BAUART@sea GmbH
Nordstrand 400
D 18609 Ostseebad Binz
Phone +49 38393 699 699
Fax +49 38393 699 781
info@schloss-reinharz.de
Register court:
Local Court Wittenberg
Register number: VR 30593
Chairman: Thomas Helm
Your host BAUART@sea GmbH is the contractual business agent for the condominium owners’ association Nordstrand 400-403 – Binz/Prora and concludes rental agreements for apartments with short-term vacation guests in its own name and for its own account under the Schoss Reinharz brand.

3 Conclusion of contract
3.1 By making a booking, the vacation guest makes a binding offer to the host to conclude a fixed-term rental contract for an apartment. The booking of the vacation guest can be made verbally, by telephone, in text form, in writing or electronically by e-mail. The booking may be preceded by non-binding information from the host about apartments at Schloss Reinharz and their current availability.
3.2 The rental contract is concluded upon receipt of a booking confirmation from Schloss Reinharz by the vacation guest. The booking confirmation does not require any particular form. As a rule, Schloss Reinharz will send the vacation guest a booking confirmation in text form together with a rental contract for a vacation apartment and a booking number after accepting the booking. Confirmations made verbally and by telephone are also legally binding for both the vacation guest and the host. The booking by the vacation guest is made for all persons additionally listed in the booking.
3.3 If we do not send a binding booking confirmation at the request of the vacation guest, but instead submit a binding offer, the contract is only concluded when Schloss Reinharz receives the declaration of acceptance without extensions, restrictions or other changes within a form and period specified by us in the offer.

4. services | prices | tourist tax
4.1 The services contractually owed by us result from the booking confirmation in conjunction with the specific details in the rental agreement and the information on our website https://schloss-reinharz.de/. The prices stated there are total prices including statutory VAT. Unless otherwise agreed, they also include all operating costs and final cleaning of the vacation apartment, which is shown separately.
4.2 A deposit of 20% of the total price is due upon conclusion of the contract. The remainder of the total price is due and payable in advance on arrival.
4.3 Something else applies to the spa tax according to the spa tax statutes in the municipality of Ostseebad Binz. This is payable separately. The obligation to pay the spa tax arises upon arrival in the area and ends on the day of departure. It is due when the registration form is completed on the day of arrival.
4.4 The prices of additional services that can be booked on site, the use of which is at the guest’s discretion, can be found in the current price list at Reinharz Castle and are invoiced separately by the respective provider. Additional services are paid for on departure.
4.5 At Mariandl am Meer you can pay in cash, by debit card or credit card (Visa, MasterCard). For online bookings, the payment methods Sofortüberweisung, PayPal and credit card are available. The terms and conditions of the respective payment service provider also apply. Payment on account is excluded.

5 Arrival and departure | Minimum stay
5.1 Schloss Reinharz generally makes the vacation apartment available to you from 3 p.m. on the day of arrival, unless otherwise agreed.
If you arrive after 8 p.m., please inform us in good time by 6 p.m. at the latest on the day of arrival. If this notification is not made, we reserve the right to make the vacation apartment available to someone else from the following day.
5.2 The vacation guest must vacate the vacation apartment on the agreed day of departure by 10.00 a.m. at the latest, unless otherwise agreed.
5.3 It is not possible to let vacation apartments without prior booking. The minimum stay in our vacation apartments is three days. It is not possible to rent or accommodate vacation guests on a daily basis.

6 Inventory list | Obligations of the vacation guests
6.1 Immediately after your arrival, please check the equipment of the apartment for completeness and usability using the inventory list in the rental property. The vacation guest is obliged to notify Schloss Reinharz of any missing items and any defects found on the day following arrival at the latest.
6.2 Holiday guests must treat the vacation apartment, the furnishings and the inventory with care and attention. If you damage furnishings, rented rooms or the building as well as facilities belonging to the vacation apartments or the building, you, your accompanying persons or visitors are liable for compensation within the framework of the statutory provisions.
6.3 Holiday guests are also obliged to notify us immediately of any damage or defects occurring in the vacation apartments during the rental or accommodation period. If the timely notification is not made and consequential damage is caused as a result, the vacation guest shall be liable for compensation in accordance with the statutory provisions. Otherwise, claims for non-fulfillment of the contractual services shall lapse.
6.4 Our vacation guests are obliged to observe the house rules and are required to show consideration for each other. In particular, noise and disturbance of domestic tranquillity must be refrained from between 10 p.m. and 8 a.m. and between 1 p.m. and 3 p.m.

7 Withdrawal | Cancellation fees
7.1 The conclusion of the rental contract obliges both contracting parties to fulfill the contract for the agreed duration. Vacationers may unilaterally withdraw from a legally binding booking at the following cancellation fees.
7.2 If a vacation guest withdraws from the contract before the start of the agreed rental period, they owe the host Schloss Reinharz the agreed total price, regardless of the time and reason for the withdrawal. However, Schloss Reinharz must allow the expenses saved and any other occupancy to be offset against the claim for fulfillment.
7.3 In the event of withdrawal from the rental contract, the vacation guest must pay a flat-rate compensation for the expenses incurred by Schloss Reinharz and the loss of profit in the following amount (cancellation fees):
– Cancellation up to 61 days before arrival: free of charge
– Cancellation 31 to 60 days before arrival: 15% of the agreed total price
– Cancellation 2 to 30 days before arrival: 30% of the agreed total price
– Cancellation 1 day before arrival: 80% of the agreed total price
– Cancellation on the day of arrival: 90% of the agreed total price
7.4 Withdrawal requires a declaration of withdrawal in text form. The date of receipt of the declaration by Schloss Reinharz is decisive.
7.5 If you do not arrive without prior notice of withdrawal, 100% of the agreed total price will be due. The vacation guest is entitled to prove to Schloss Reinharz that we have incurred no or significantly less damage.
We recommend that you take out travel cancellation insurance.

8 Termination | Force Majeure
8.1 There is no right to ordinary termination. Both contracting parties reserve the right to terminate the rental agreement without notice for good cause.
8.2 Force majeure, labor disputes, unrest, official measures, epidemics, pandemics and other unforeseeable, unavoidable and serious events shall release the contracting parties from their performance obligations for the duration of the disruption and to the extent of its effect. The contractual partners are obliged to provide the necessary information without delay within the scope of what is reasonable and to adapt their obligations to the changed circumstances in good faith.

10 WLAN use
10.1 The vacation guest is responsible for the data transmitted via our hotel’s WLAN, the chargeable services used and the legal transactions carried out. If they visit chargeable websites or enter into liabilities, the resulting costs are to be borne by them. He is obliged to comply with the applicable law when using the WLAN. In particular, they shall not use the WLAN to retrieve or distribute immoral or illegal content; they shall not illegally reproduce, distribute or make accessible any goods protected by copyright and shall observe the applicable youth protection regulations.
10.2 The vacation guest shall indemnify Reinharz Castle against all damages and claims by third parties arising from unlawful use of the WLAN. If the vacation guest recognizes or must recognize that such a violation of the law and/or such a violation exists or is imminent, he shall inform us of this fact.

11. data protection
We take the issue of data protection very seriously. We collect, process and use recorded data of the vacation guest as well as all persons who are additionally listed in the booking, in accordance with the data protection regulations of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Detailed information on data protection at Reinharz Castle can be found here: https://schloss-reinharz.de/datenschutzerklaerung/.
Status: January 2025